100-Day Money-Back Guarantee & Refund Policy
Try Mellow Risk-Free for 100 Days — Even If the Pouches Are Empty
We stand behind the quality and absorption of every Mellow formula. When you order directly from try-mellow.co, your first order is protected by our 100-Day Empty-Pouch Money-Back Guarantee.
How Our 100-Day Guarantee Works
- Give Your Routine Time: Take Mellow consistently as directed on your pouch. Because cellular mineral and botanical support builds over time, we encourage trying your routine for at least 30 days.
- Opened & Finished Pouches Are Covered: Unlike standard retail policies, you do not need to keep your pouches sealed or unopened to qualify under our 100-day first-order guarantee. Even if you have opened and finished your gummies, you are covered.
- Simple 1-Step Refund: If you do not notice a meaningful difference within 100 days of delivery, simply email our UK customer care team at help@try-mellow.co with your order number and a brief note on your experience.
- No Overseas Return Hassle: For claims under our 100-Day Empty-Pouch Guarantee, no return postage is required.
Damaged, Faulty or Incorrect Items
If your order arrives damaged or incorrect, please email help@try-mellow.co within 14 days of delivery with a photo of the parcel, and we will dispatch a free replacement from our UK warehouse or issue an immediate full refund.
Refund Processing Time
Once approved by our team, refunds are processed immediately back to your original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal or Klarna) and typically appear on your statement within 3 to 5 working days.
Subscription Management & Cancellations
Subscribe & Save orders can be paused, skipped, rescheduled or cancelled at any time with zero cancellation fees via your Manage Subscription portal or by emailing help@try-mellow.co at least 24 hours before your next scheduled billing date.